Mavorin Pte. Ltd. ("Mavorin", "we", "our", or "us") operates reading programmes and educational workshops for adults in Singapore. This Privacy Policy sets out how we collect, use, disclose, and protect personal data in connection with our services, our website at mavorin.info, and related communications.
We are committed to handling your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Data Controller
The data controller for personal information collected through this website and our programmes is:
- Mavorin Pte. Ltd.
- 16 Raffles Quay, #29-02, Hong Leong Building, Singapore 048581
- Email: [email protected]
- Phone: +65 9614 8732
2. Personal Data We Collect
We may collect the following categories of personal data:
Enquiry and enrolment data
- Full name
- Email address
- Phone number (where provided)
- Programme interest and any message content you include in an enquiry form
Programme participation data
- Age band (to confirm eligibility for specific programmes)
- Attendance records and cohort notes for educational continuity
- Feedback and survey responses submitted voluntarily
Website usage data
- Browser type, operating system, and approximate location (country or city level) derived from your IP address
- Pages visited, time on site, and referring URL, collected via analytics tools
- Cookie identifiers where you have consented to analytics cookies
3. How We Use Your Personal Data
We use personal data only for purposes that are reasonable and appropriate, including:
- Responding to enquiries and providing programme information
- Processing enrolments and coordinating cohort scheduling
- Sending pre-session reading materials, glossary cards, and cohort newsletters
- Administering participant records for internal programme delivery purposes
- Analysing website traffic and improving user experience (where analytics consent is given)
- Complying with applicable legal and regulatory requirements
We do not use your personal data for automated decision-making, profiling for commercial targeting, or sale to third parties.
4. Legal Basis for Processing
Under the PDPA, we process personal data on the following bases:
- Consent — where you have submitted an enquiry form, registered for a programme, or agreed to analytics cookies
- Contractual necessity — to administer your participation in a programme you have enrolled in
- Legitimate interests — for internal record-keeping, programme quality monitoring, and improving our educational content
- Legal obligation — where retention or disclosure is required under Singapore law
5. Disclosure of Personal Data
We do not sell or rent personal data. We may share personal data with:
- Service providers — such as email delivery platforms, payment processors, and website hosting providers, under appropriate data processing agreements
- Analytics providers — where you have consented to analytics cookies (see our Cookie Policy)
- Regulatory or legal authorities — where required by law, court order, or regulatory direction
Any third-party service providers we engage are required to handle personal data in a manner consistent with this Policy and the PDPA.
6. Data Retention
We retain personal data for as long as is necessary for the purpose for which it was collected, or as required by law. In practice:
- Enquiry records where no enrolment followed are retained for up to twelve months
- Programme participation records are retained for up to five years following the programme end date
- Website analytics data is retained in aggregate and anonymised form indefinitely
You may request earlier deletion of your personal data, subject to any legal retention obligations we hold.
7. Your Rights Under the PDPA
Under the Personal Data Protection Act 2012, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete personal data
- Withdraw consent for processing at any time, where our processing is consent-based
- Request deletion of your personal data, subject to any overriding legal obligations
- Lodge a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg
To exercise any of these rights, please contact us at [email protected] or in writing to our registered address. We will respond within thirty days of receiving a verifiable request.
8. Cookies and Tracking Technologies
This website uses cookies and similar technologies to support site functionality and, where you consent, to analyse usage patterns. For a full account of the cookies we use and how to manage them, please refer to our Cookie Policy.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls on internal systems, encrypted transmission of data submitted through our website, and periodic review of our data handling practices.
No electronic transmission over the internet can be considered entirely without risk. If you have concerns about the security of your information, please contact us directly.
10. Children and Young Persons
Our programmes are designed for adults aged 40 and above. We do not knowingly collect personal data from persons under the age of 18. If you believe we have received information from a minor, please contact us promptly and we will arrange for its deletion.
11. Links to External Sites
This website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy notices of any external sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Revised versions will be published on this page with an updated "Last revised" date. Material changes will be communicated to enrolled participants by email where practicable.
13. Contact and Complaints
For any questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us:
- Email: [email protected]
- Phone: +65 9614 8732
- Post: 16 Raffles Quay, #29-02, Hong Leong Building, Singapore 048581
If you are not satisfied with our response, you may contact the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.